Of late, I have been switching all my funds with various fund houses to "Direct" mode.
I have been mailing my switch request forms through speed post and have had no hitches in getting the switch completed by the fund houses except for one.
I hold an investment in one of the equity funds of Kotak ( Thank God, it was only one). As usual , I sent a switch request form to CAMS ( investor service for Kotak).
Nothing happened for a long time and when I got in touch with Kotak AMC , they requested me to resend the form to CAMS.
I did so, a week back and have'nt seen the switch happen. So, called up Kotak AMC an hour ago
Me: Hello Kotak AMC
KAMC : Yes sir
Me: My folio xx, need to know the status of switch request.
KAMC : Sir, No request is received yet.
Me: I sent it by speed post to CAMS and the online tracker says the letter is delivered.
KAMC : Then you should ask CAMS and not us .Please call CAMS.
Me: Is this a responsible answer ?? I will withdraw my funds from your AMC.
KAMC : Ok sir, thank you.
<<end of first call>>
Second call placed to CAMS Chennai
Me: Hello CAMS
CAMS: Yes sir
Me: My Kotak folio number is ####, Please let me know status of switch request sent by post.
CAMS: We don't have access to Kotak system, Please call Kotak.
Me: Oh they asked me to call you and you are asking me to call them#%^*
CAMS; Yes sir
Me: Can you please help me
CAMS; Call Kotak, we cant help!
I had no choice but to bang my head on the phone and disconnect.
Wonderful service for the 2.5%charge that I have paid every year to Kotak for the last several years. !!